Return Request Form

To return an item please fill out this form completely.

Original Order Information
Order Number:  
Order Date:
Ship To Name:  
Your Name:  
Your Email Address:  
Your Phone Number:  
Ship To Postal Code:  

Item to be Returned
Item Number:  
Item Description:

Reason for Return





Would You Like a Replacement?

Comments / Additional Information

Return Policy

D&Z Rescue Emergency Products strives to offer a premier shopping experience for each customer. We realize that a simple return policy offers the greatest in customer satisfaction. Below please find the required steps to return an item to our processing center.

Please note that all warranties are held by each respective manufacturer.

For items that are defective and/or need repair the manufacturer will handle the replacement or repair. Please give us a call and we will give you the proper return address and information for each manufacturer. Note that defective items or repairs must be within the specified warranty period or additional charges will apply.

D&Z Rescue Emergency Products will accept returns for refund or exchange up to 15 days from original purchase (invoice) date.

Returns:
Discretionary returns will be charged a 15% restocking fee. Items that have been installed are not returnable.  All Returns need to include all original accessories and instruction manuals and must be re-boxed as new in the original box.  

***Customized or special order jackets/pants, Any Embroidered Items, Full Sized Lightbars, Push Bumper, and Special Order Items are not returnable.

Credits and Refunds on returned items will be issued within 20 days from receipt at our processing center.

Exchanges:
Items returned for exchange for new items or alternate items must be returned as new and undamaged equipment, with all instruction manuals in the original shipping box. Items that have cut wires, dents, dings, scratches, show signs of installation or missing the original product manuals will not be accepted for return or exchange.